- Last updated: 2025.07.23
- Thank you for shopping at Hardelix.com. We take pride in our products and want you to be satisfied. Please review our policy carefully regarding returns and refunds.
RETURNS
- We accept returns only for unopened, sealed products in their original packaging within 14 days of delivery.
- Returned products must be in perfect condition, unopened, and unused.
- Due to hygiene and safety regulations, we do NOT accept returns on opened or partially used medications.
- To initiate a return, contact us at [support@hardelix.com] within 14 days of receiving your order with your order number and reason for return.
- You are responsible for the return shipping costs unless the product was damaged or incorrect.
REFUNDS
- Refunds will be processed after we receive and inspect the returned items.
- Refunds exclude original shipping costs unless the return is due to our error.
- Refund processing time is typically 7-14 business days after receiving the product.
- If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receipt with photos. We will arrange replacement or refund at no extra cost.
ORDER CANCELLATIONS
- Orders can be cancelled within 1 hour of placement. After that, processing begins, and cancellation may not be possible, contact us at support@hardelix.com.
